Last Updated: July 9, 2025
Between: Customer ("Controller") and Issoudun Pte. Ltd. dba UserCheck ("Processor")
UserCheck processes Customer Personal Data only to deliver the API services and provide related support. Processing is limited to validating email addresses and domains as instructed through API calls.
Customer must not submit sensitive data (health, race, religion, etc.) to our API. If submitted accidentally, we'll delete it immediately upon discovery.
Data is encrypted in transit via TLS 1.3 and encrypted at rest by our database provider, PlanetScale (SOC 2 Type 2). Further security details available upon request.
Current subprocessor list is available at usercheck.com/legal/subprocessors. We'll email customers about changes. You may object within 7 days of notification.
We'll notify you within 72 hours of becoming aware of a Personal Data breach affecting your data. Notification will include the nature of the incident and measures taken.
For transfers outside the EU, we rely on Standard Contractual Clauses (Module 2: Controller to Processor). SCCs are incorporated by reference and available upon request.
Raw API logs are retained for 90 days, then anonymized in line with our public retention schedule. If you request deletion, we erase Customer Personal Data from live systems within 7 days and from backups within 90 days.
We'll complete reasonable security questionnaires about our data protection practices. For enterprise customers, additional audit rights may be negotiated.
We'll provide information reasonably required for your Data Protection Impact Assessments (DPIAs) and regulatory consultations.
Each party's liability is limited to fees paid in the last 12 months, except for data subject rights under European Data Protection laws.
This DPA remains effective while you use our services. Data protection obligations survive termination as required by law.
In case of conflict: (1) Data Protection Laws, (2) Standard Contractual Clauses, (3) This DPA, (4) Terms of Service
Privacy inquiries: [email protected]
Address: 68 Circular Road, #02-01, 049422, Singapore